hermes 4d Platform Privacy Notice

This page describes what we collect when you use hermes 4d and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and deliver our gaming and sportsbook services. Your data is encrypted, stored securely, and shared only with trusted payment processors and compliance partners.

We are transparent about our data practices. This privacy notice explains what information we gather, how we use it, who has access to it, and what rights you have. We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about your data or how hermes 4d handles it, contact our support team.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect

We collect information in several categories. When you register with hermes 4d, we collect your email address, phone number, full name, date of birth, and residential address. During identity verification (KYC), we collect a photo of your ID document and a recent utility bill or bank statement. This information is required to comply with anti-money-laundering regulations and to prevent fraud.

When you use hermes 4d, we collect transaction data: deposits, withdrawals, game sessions, and account balance changes. We also collect technical data: your IP address, device type, browser, and login timestamps. This technical data helps us detect unauthorized access and improve platform performance. We do not collect your password; it is hashed and stored securely.

We collect payment information indirectly. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the payment processor handles your financial details. We receive only a confirmation that the transaction succeeded. We do not store your credit card numbers, bank account numbers, or e-wallet credentials.

Personal Data

Name, email, phone, date of birth, address, ID document photo.

Transaction Data

Deposits, withdrawals, game sessions, account balance, betting history.

Technical Data

IP address, device type, browser, login timestamps, session duration.

Payment Data

Transaction confirmations only; financial details handled by payment processors.

How We Use Your Data

We use your personal data to verify your identity and comply with regulatory requirements. We use transaction data to process your deposits and withdrawals, calculate your account balance, and detect fraud or suspicious activity. We use technical data to secure your account, prevent unauthorized access, and improve platform stability.

We may use your email or phone to send account notifications: login alerts, deposit confirmations, withdrawal status updates, and tournament results. We do not send marketing emails unless you opt in. You can manage your notification preferences in your account settings.

We analyze aggregated, anonymized data to understand platform usage patterns and improve our services. This analysis does not identify you personally. We may share anonymized statistics with partners or in public reports, but we never disclose individual user data in these contexts.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction details to process your deposits and withdrawals. These processors have their own privacy policies and security standards.

We share data with compliance and anti-fraud partners to verify your identity and detect money laundering or suspicious activity. These partners are bound by confidentiality agreements. We may also share data with law enforcement or regulatory authorities if required by law.

Our servers may sit outside your jurisdiction. Data may be transferred to and stored in countries with different privacy laws. By using hermes 4d, you consent to this transfer. We apply the same security standards regardless of server location.

We at hermes 4d encrypt your personal data and limit access to authorized staff only. Your information is protected by industry-standard security practices.

Data Security and Retention

We encrypt your personal data using industry-standard encryption (TLS 1.2 or higher). Your password is hashed and salted; we cannot recover it even if our systems are compromised. Access to your data is restricted to authorized hermes 4d staff and trusted processors. We conduct regular security audits and penetration testing.

We retain your data for as long as your account is active. After you close your account, we retain transaction records for a minimum of 5 years to comply with anti-money-laundering regulations. Personal data is deleted after this retention period unless we are required by law to keep it longer.

If we detect a data breach, we will notify affected users within a reasonable timeframe. We will also notify relevant regulatory authorities as required by law. We maintain cyber insurance to cover potential losses from security incidents.

Your Rights and Choices

You have the right to access your personal data. Log into your hermes 4d account to view your profile, transaction history, and account settings. You can request a complete copy of your data by contacting our support team.

You have the right to correct inaccurate data. If your name, address, or other information is wrong, update it in your account settings or contact support. You have the right to request deletion of your data, subject to legal retention requirements. We will delete non-essential data upon request, but we must retain transaction records for compliance purposes.

You can opt out of non-essential communications (marketing emails, promotional notifications) in your account settings. You can also disable cookies in your browser, though this may affect platform functionality. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on hermes 4d. Session cookies expire when you log out. Persistent cookies remain on your device for up to 12 months. We use both first-party cookies (set by hermes 4d) and third-party cookies (set by analytics partners).

We use analytics tools to understand how users interact with our platform. These tools collect anonymized data about page views, click patterns, and session duration. This data helps us improve the user experience and identify technical issues. You can disable analytics cookies in your browser settings, but this may limit our ability to troubleshoot problems.

We do not use cookies to track you across other websites. Our cookies are limited to hermes 4d and our trusted partners. You can view and delete cookies in your browser settings at any time.

Jurisdiction and Compliance

hermes 4d operates in supported jurisdictions only. We comply with data protection laws in each jurisdiction where we operate. If you are in the European Union, we comply with the General Data Protection Regulation (GDPR). If you are in Indonesia, we comply with applicable Indonesian data protection standards.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If data protection laws in your jurisdiction conflict with our practices, we may restrict your access to hermes 4d.

Contact Us About Your Data

If you have questions about our privacy practices, your data, or your rights, contact our support team. We offer support in English and Indonesian via live chat, email, and phone during standard business hours. We will respond to data requests within 30 days.

You can also review our Terms and Conditions for additional information about account policies and service terms. Our Legal Notice provides information about our business structure and regulatory compliance. If you believe we have violated your privacy rights, you can lodge a complaint with your local data protection authority.

Summary

We collect personal, transaction, and technical data to verify your identity, process payments, and deliver hermes 4d services. We encrypt your data, limit access to authorized staff, and share it only with trusted processors and compliance partners. We retain transaction records for 5 years to comply with anti-money-laundering regulations.

You have the right to access, correct, and delete your data, subject to legal retention requirements. You can opt out of non-essential communications and disable cookies in your browser. If you have questions about your data or our privacy practices, contact our support team. Our services are available only where local law permits.